(A) Digital Voice Information System (DVIS)
A fully Automated Computerised Telephone Answering Service installed in the Directorate responds when you call any one of the following numbers. By calling the following numbers, you can get information about the Programmes offered by the Institution, Students’ Results and Marks, Tuition fees arrears, Examination related enquiries along with PCP dates, Venue and other details – that too in Tamil, English, Hindi and Telugu. Apart from the above, it has also got a Grievance Register facility, where students can record their Grievance for about a minute which will be answered by the Institution later and the service is available round the clock. For further details refer Annexure – III.
STD – 04144 - 237356, 237357, 237358, 237359, 239796, 239797, 239798, 239799.
(B) Message Alert Service (MAS)
The Message Alert Service introduced in the DDE is a boon to distance learners. To make use of this service, students have to register their cell Phone number. Students will receive automated communications in message format on their cell phones such as admission confirmation, despatch of lessons, PCP schedule, reminders of last date for payment of fees, examination results etc.
(C) Short Message Service (SMS)
A computerized Short Message Service (SMS) has also been introduced to reply to students' queries through cell phone messages. Students can get information regarding admission, lessons despatch, payment details, personal contact programme details, examination results etc. by just sending messages to the Cell phone number 9442551111. A computer server maintained in the D.D.E. will send the reply messages to the students’ cell phone immediately. (Annexure - IV)
(D) Wide Area Network (WAN)
Wide Area Network (WAN) connectivity has been established by the D.D.E.
The centralised Database will facilitate the collection of all the details pertaining to programmes offered, admissions, tuition fee, enrolment status, despatch of study materials, examination register number, venue, results and issue of certificates besides information related to PCP etc and students' grievances will get settled instantly.